As we approach the end of 2024, remote work remains highly popular, with many companies having permanently adopted hybrid work patterns. Amid this remote work revolution, small and medium enterprises (SMEs) face unique IT challenges. From tackling cyber threats to ensuring productivity, there’s a lot to consider. Unlike larger corporations, SMEs often lack extensive re-sources and dedicated staff to transition seamlessly into this new work environment.
In this article, we’ll explore remote working for SMEs through the lenses of cybersecurity, productivity, and IT support. So let’s dive in!
Mitigating Cybersecurity Risks
Cybersecurity is the biggest issue with remote employment. SME stakes are high. Large-scale data breaches might cause 60% of SMEs to fail within six months and also risk huge personal liabilities for company directors. In 20% of organisations, phishing attacks are the leading cause of remote worker data breaches. Approximately 44% of organisations don’t teach their people about remote work cybersecurity dangers, revealing a major gap in how well corporations mitigate remote work risks. SMEs should reduce cybersecurity risks.
Implement multi-factor authentication (MFA) for all remote logins
MFA adds an extra layer of security by requiring users to provide a second form of verification, such as a code sent to their mobile device, in addition to their password. This makes it much harder for unauthorised users to access company systems, even if they obtain an employee’s login credentials.
Use virtual private networks (VPNs) to encrypt data transmitted between employee devices and company servers.
A VPN creates a secure “tunnel” that prevents hackers from intercepting sensitive information, such as financial data, customer records, or confidential business plans. The National Cyber Security Centre (NCSC) recommends using VPNs for all remote workers accessing company resources.
Ensure all employee devices are equipped with up-to-date security software
This should include firewalls, antivirus programs, and endpoint detection and response (EDR) tools. Regular security updates and patches should be applied to all devices and software to address any known vulnerabilities.
Provide regular cybersecurity training and awareness sessions for employees
SMEs should educate their staff on best practices for remote work security, such as identifying and reporting phishing emails, using strong passwords, and handling sensitive data safely.
Establish clear policies and guidelines for remote work security best practices
These policies should cover topics such as acceptable use of company devices, data privacy and protection, and incident reporting procedures. Regularly reviewing and updating these policies is essential to ensure they remain relevant and effective.
While the above provides a starting point, cybersecurity should never stand still. Always monitor, update, and improve your strategy while delivering training to foster a strong culture of cybersecurity among remote and hybrid workers. Your employees are your frontline defence against threats – don’t miss the opportunity to train them to spot and avoid phishing emails, suspicious links, and social engineering scams.
Enabling Collaboration and Productivity
While many businesses enjoy productive remote and hybrid working environments, this shouldn’t be taken for granted. Indeed, many business leaders are concerned about productivity in remote settings.
To enable effective collaboration and productivity, SMEs should consider:
Investing in cloud-based collaboration platforms like Microsoft Teams or Google Workspace. These tools allow remote teams to stay connected, share ideas, and work together on projects in real time, regardless of their physical location.
Implementing project management tools to help remote teams stay organised and on track.
Providing employees with the necessary equipment and resources to work effectively from home.
Ensuring the right permissions and access controls are in place when using cloud platforms: Mis-configured settings can lead to data breaches or unauthorised access to sensitive information.
By implementing the above strategies, you’ll be well on your way to channelling the benefits of remote work while avoiding any pitfalls.
Providing Effective Remote IT Support
With IT teams no longer having physical access to employee devices, providing remote support is more challenging and critical than ever. SMEs need the ability to troubleshoot issues quickly, deploy software updates, and maintain employee productivity without disruption. To provide effective remote IT support, SMEs can:
- Invest in remote monitoring and management (RMM) tools that allow IT staff to access and control employee devices from anywhere: Key features to look for in an RMM solution include remote desktop access, patch management, asset tracking, and automated monitoring and alerts.
- Partner with a managed IT services provider (MSP) specializing in supporting remote workforc-es: MSPs can provide access to enterprise-grade tools and expertise that may be out of reach for smaller in-house IT teams. They can help SMEs assess their remote work setup, identify potential vulnerabilities, and implement the right solutions to ensure a secure and productive environ-ment.
- Establish clear protocols and channels for employees to report IT issues and request support: This may include a dedicated helpdesk email address, ticketing system, or chat platform. Ensuring employees know how to access support and what information to provide can help streamline the resolution process.
Remote and hybrid work doesn’t sever your responsibility for maintaining the equipment employees need to do their work. Working with managed IT support providers specializing in re-mote work, like us at Cerberus Networks Ltd, equips your business with the expertise, tools, and strategies needed to overcome these challenges and unlock the full potential of your remote workforce.
Empowering Your Remote Workforce
Cerberus Networks Ltd offers tailored support packages for remote SMEs. We can design and implement secure cloud storage, Office 365 licenses, and remote support tools. Our experienced IT technicians can also help SMEs assess their remote work setup, identify potential vulnerabilities, and implement the right solutions to ensure a secure and productive working environment. We also offer dedicated IT support and monitoring to address issues and keep systems running smoothly and proactively.
Contact Cerberus Networks Ltd today to learn more about our remote work solutions and discover how we can support your business’s success.