Telecommunications technology is evolving at a rapid rate. The trend is shifting from a traditional onsite phone system to a cloud-based, hosted telephony service. With millions of users worldwide – IP telephony services have become mainstream.
If you don’t already use VoIP in your company or your existing hardware is no longer meeting your needs – it may be time to review the best options on the market. What are the benefits and is a hosted service right for your business?
The Top 5 Benefits of a Hosted Telephony Service
1. Flexibility
A hosted telephony service provides all the features and flexibility of an onsite solution; however, you are no longer tied to a physical premises. Users connect to the phone system using a data connection only. Internal calls are free and external calls use highly resilient IP connections from the hosted service to the rest of the world. Whether in the office, at home, or travelling, users are able to connect to the company phone system.
2. Hardware and Maintenance
If you do not want the responsibility of owning and maintaining your own phone system, a hosted solution allows you to pay only for what you need at a fraction of the cost of purchasing traditional telephony hardware.
3. Capabilities
Hosted telephony services offer a range of additional capabilities that are not found with traditional solutions. Alongside a choice of whether to use a desk phone or a soft client installed on a laptop or smart phone, current VoIP systems also include productivity-boosting features such as video conferencing, instance messaging, presence and even fax to email services. A hosted PBX service can work through any disruption, such as adverse weather, as it sits ‘in the cloud’, allowing you to seamlessly continue making and receiving calls even if the office is closed.
4. Security
Fraud and security are an important consideration in modern business telephony. A managed, cloud-based service from Cerberus is secure, only allowing calls from known and trusted extensions and you can enforce daily and weekly call-spend limits to control costs. There are also considerable benefits of hosting business critical services in a datacentre; namely physical security and fire protection.
5. Simple Pricing
Your managed service will provide a wide range of features that make it ideal for businesses of all sizes. The set-up is low cost, with simple monthly billing and as your business scales, your service can be upgraded to suit your needs and users, even mid-term. Call plans are cost-effective and usually include UK calls free of charge, with attractive rates on other destinations.
Telecommunications is an important decision for any business and cost, control and flexibility are deciding factors. Cerberus Networks provide business solutions and expertise in internet services, hosting, IT systems and security.
Our managed, cloud-based phone system, MyCloudPBX offers powerful business telephony, allowing you to cut down on cost, whilst upgrading your communications.
Please get in touch with one of the Cerberus team to discuss the best solution for your business and needs.