Employees today are constantly on the move and whether they are in the office, working a hybrid schedule, or working from home, they should have a constant communication with their colleagues and clients. 

When contacting a business, today’s customers frequently have their own preferred mode of communication. Some people prefer traditional voice conversations, while others prefer to ask a question via email or live chat. 

The good news is that managing multiple unconnected business communication systems is no longer necessary.  

For a seamless experience, unified communications can bring it all together in a multi-channel, all-in-one communications solution. 

What exactly is Unified Communications?  

Unified communications combine phone, video conferencing, chat, screen sharing, and file management into a single, seamless, integrated system that is managed and monitored as a single platform. It is a user-centric communication experience that bridges the gap between in-office workers, remote employees, and customers all within the same application. By bringing people together, unified communications are reinventing traditional business communications.  

Here are 7 advantages to consider when determining how your company will benefit from implementing a unified communications platform: 

  1. The ability to stay connected from wherever and whenever you want using your preferred communication channels 

Modern businesses need flexible communication. That is why your employees need the tools they need to communicate wherever their day takes them. Unified communications give your employees multiple, connected communication channels. Even remote workers can access your network and use all its features to contribute to your team with an internet connection. Communication channels are expected by employees and customers. Unified communications integrate your communication channels into a cloud-based system. Chat, text, instant messaging, phone, fax, email, video/audio conferencing, and call recording are at your fingertips. Your employees will thrive with unified communications.        

2. Enhancement to culture, collaboration, and community within the organisation 

  Community channels on internal chat tools like team chat in your unified communications platform can promote specific conversations. These channels may be work-related. Either way, the goal is to create a space for employees to ask questions, share information, and search past conversations on a specific topic. Internal communications tools prevent work interruptions, missed information, and inefficient collaboration.  

3. Quick access to assistance  

Any business must improve customer service to survive. Unified communications enable remote customer service. They can see incoming calls, chats, and emails from any device. Unified communications also integrate with popular CRM software. The employee helping a customer can see all the notes and valuable information. This expedites resolutions and shows customers you care.  

4. Personalized experiential learning  

Customers want easy support and answers. Your customers may prefer different communication channels. Voice is important even though many customers prefer email or chat. Multi-channel support boosts customer satisfaction. Use a unified communications platform to combine voice, email, and chat into one queue. This streamlines intake and lets customers connect on their terms.  

5. File management and communications that are highly secure  

Businesses are using cloud file sharing. This provides real-time backups, seamless collaboration, and smooth performance even when scaling your business. Your unified communications provider can also configure software security and privacy for industry compliance. Healthcare HIPAA regulations are an example. 

   6. Increased productivity  

When internal communications are good, workers spend less time searching for information or operating unclearly. Less frustration and greater focus. Every company wants to streamline operations. It boosts productivity and efficiency. Unified communications help your employees work. They will speed up daily tasks like: 

  • Taking calls anywhere 
  • Instead of endless email threads, quickly sharing files with teammates for collaborative work. 
  • Emailing voicemails and faxes. 
  • Start video meetings instantly when urgent issues arise. 
  • This technology can help your team get more done and improve communication. 

Unified communications technology helps employees collaborate better, resolving issues that used to take days.  

7. Cloud-based reliability and advanced reporting 
 Prioritize high uptime when choosing a cloud provider. Cloud uptime reduces the risk of business downtime and performance issues. Many cloud providers guarantee 99.9% uptime. This high uptime number means your business should expect service availability issues every year. 

Modern reporting systems provide real-time data and customer experience analytics, especially for hybrid or remote teams. Thus, you can quickly address issues and improve agent workflow. 

The unified communications platform is intended for forward-thinking businesses looking to gain a competitive advantage in their market. 

Contact Cerberus Networks today to learn how we can help your employees work productively, securely, and efficiently from anywhere.

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