What is it and what do I have to do about it?

As you may be aware, BT is in the process of phasing out its legacy copper-based voice and broadband products. This is part of the company’s overall plan to upgrade its network infrastructure and move towards a more modern, reliable, and faster fibre-optic network. This change will affect many businesses that are still using these older products, and it is essential that they understand what is happening and how they can adapt to the new environment.

What is the Copper Switch-Off?

The copper switch-off programme is a major milestone in BT’s long-term strategy, and it is expected to take several years to complete. The programme began in 2020, and BT has set a target to switch off all of its legacy copper-based services by 2025. This includes all fixed-line phone services like analogue and ISDN phone lines, as well as all-PSTN-based broadband services such as ADSL, FTTC and G.Fast.

During this time, BT will be working closely with businesses to help them transition to the new fibre-optic network and ensure that they can continue to access the essential voice and broadband services that they require.

What do I have to do about it?

One of the most significant changes that businesses will need to make during this transition is to replace their legacy copper-based voice and broadband products with new fibre-broadband and VoIP products. Fortunately, there are many options available to businesses that are looking to upgrade their communication systems, and Cerberus Networks is well-equipped to assist businesses in making this transition.

What do I do with my fixed-line phone services?

Our MyCloud PBX and MyCloud Voice products are designed to offer businesses and residential users a reliable and cost-effective alternative to traditional copper-based services.

MyCloud PBXis our cloud-based VoIP service that provides high-quality voice communication over the internet. It is a flexible and scalable solution that can be tailored to meet the specific needs of your business, whether you have a small team or a large enterprise. With MyCloud Voice, businesses can save money on their phone bills while enjoying a reliable and high-quality voice communication experience.

MyCloud Voice is a cloud-based phone system that allows small-business and residential users to easily and cost-effectively replace traditional PSTN phone lines. It offers standard features such as call forwarding and voicemail and it can be accessed from anywhere with an internet connection. You get to keep your old phone number while moving to a flexible and easy-to-use VoIP service.

What do I do with my PSTN-based broadband services?

While Openreach is withdrawing PSTN-based broadband services, they are rolling out full fibre services across the country over the next 3 years. Our fibre broadband services offer businesses a reliable and high-speed connection that will meet their data needs both now and in the future.

While some areas are waiting for full-fibre broadband, Openreach are making available new “single-order” broadband services that comprise the copper line and the broadband. FTTC is being replaced by SOGEA. ADSL is being replaced by SOADSL and G.Fast is being replaced by SOGFAST.

We offer a range of packages to suit different business sizes and requirements, and our expert team will work with you to find the best solution for your needs. We can also help with the installation and configuration of your new service, ensuring a seamless transition with minimal disruption to your business.

Cerberus Networks makes the transition easy and cost-effective

At Cerberus Networks, we understand that transitioning to new technology can be daunting, which is why we offer comprehensive support throughout the process. Our experienced team will work with you to ensure that your transition to MyCloud PBX and MyCloud Voice is seamless, and we will provide ongoing support to ensure that you get the most out of your new communication systems.

In conclusion, the copper switch-off programme being carried out by BT is a significant milestone in the telecommunications industry. It is important for businesses to understand what is happening and how they can adapt to the new environment. At Cerberus Networks, we are committed to helping our clients make this transition by offering reliable and cost-effective cloud-based communication solutions. Contact us today to learn more about our services and how we can help your business adapt to the new era of telecommunications.

Telephony is changing. Are you up to speed?
Call Cerberus Networks on 0345 257 1333 today for a free, no-obligation consultancy.


Copper wire, wood base. I created this piece in late 2008. For this work, I aimed to convey both the industrial heaviness of an aeroplane, but also the cloud like floating quality you feel when you’re in one.

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